Refund policy

At Elegant Collections, we take great care to ensure quality. Since our products are delicate apparel items, we follow a strict No-Refund Policy.

1. No Refund Policy
- We do not provide refunds under any circumstances.
- Only replacement is provided (if eligible).

2. Replacement Eligibility
A replacement will be provided only if:
- Wrong product received
- Product is damaged or defective on arrival

3. Mandatory Parcel Opening Video
To claim a replacement, the customer must:
- Record a parcel opening video from the moment the packet is received.
The video must be:
-Continuous (no cuts/pauses/edits)
-Clearly showing the parcel, opening, and product condition
Claims without parcel opening video will not be accepted.

4. Timeline for Replacement Request
- You must contact us within 4 days of receiving the order.
- Claims made after 4 days will not be accepted.

5. Not Eligible for Replacement
Replacement will not be entertained for the following reasons:
- Slight colour difference (due to screen/lighting)
- Slight difference in fabric feel
- Change of mind
- “I expected something different”
- Misuse, washing damage, or wear & tear

6. Condition of Returned Product
If a replacement is approved:
- Product must be unused, unwashed, and with original tags/packaging.
- Any used product will be rejected and returned back to customer.

7. Exchange Process
- Contact us on phone/WhatsApp/email within 2 days.
- Share the parcel opening video.
- If approved, we arrange or guide the return shipment.
- Replacement will be dispatched after we receive and verify the returned product.

8. Contact for Replacement Requests
Phone: +918805040255
Email: elegantcollections2025@gmail.com


Address:
Elegant Collections Millennium Acropolis 1, Near Akshra International School, Vinode Nagar, Wakad - 411057